Brother printer families
Pick the Brother printer family that looks closest to your model to view error codes.
Family overview
Printer family
MFC / DCP inkjet series
4 guides
MFC-3420C, MFC-3820CN, MFC-5100C, DCP-540CN.
Popular starts: Machine Error 30/33/34/35, Machine Error 41, Machine Error 46
Printer family
MFC-L5700 / L5800 / L5900 / L6700 / L6900 office laser family
6 guides
MFC-L5700DW, MFC-L5800DW, MFC-L5900DW, MFC-L6700DW, and more.
Popular starts: Document Jam, Drum End Soon, Paper is Jammed in the 2-sided Tray
Printer family
MFC-L8395 / MFC-L89xx color office family
6 guides
MFC-L8395CDW, MFC-L8905CDW, MFC-L9570CDW.
Popular starts: Cannot Print ##, Cannot Detect, Drum !
Printer family
HL-L5210 office laser family
6 guides
HL-L5210DN, HL-L5210DW.
Popular starts: Retry Updating by USB, Paper is Jammed in the 2-sided Tray, Replace the Toner Cartridge
Printer family
MFC-J6945 wide office inkjet family
5 guides
MFC-J6945DW, MFC-J6947DW.
Popular starts: Document Jam, No Ink Cartridge / Cannot Detect, Manual Feed
Printer family
MFC-L2800 / HL-L2400 monochrome laser family
4 guides
HL-L2400DW, MFC-L2800DW.
Popular starts: Cannot Print ##, No Toner, Paper is Jammed inside the Machine
Printer family
MFC-J1010 / J1170 inkjet family
5 guides
MFC-J1010DW, MFC-J1170DW, MFC-J1800DW.
Popular starts: Cannot Print XX / Print Unable XX, Install Starter Ink, No Ink Cartridge
Printer family
HL-L32xx / MFC-L37xx color laser family
6 guides
HL-L3220CDW, HL-L3280CDW, HL-L3295CDW, MFC-L3720CDW, and more.
Popular starts: Replace the Waste Toner Box, Cannot Detect, Drum !
Common starts
Cannot Print ##
MFC-L8395 / MFC-L89xx color office family
The printer cannot continue normally and wants a restart or support check.
Cannot Print ##
MFC-L2800 / HL-L2400 monochrome laser family
The machine has an internal mechanical fault.
Cannot Print XX / Print Unable XX
MFC-J1010 / J1170 inkjet family
The printer has a mechanical issue or a foreign object is blocking normal operation.
Machine Error 30/33/34/35
MFC / DCP inkjet series
The printhead carriage is not moving home correctly or a carriage-side mechanism is out of place.
Start with a family name, model hint, code, or symptom to narrow this brand quickly.
Families
Printer family
MFC / DCP inkjet series
Brother inkjet all-in-one printers often show machine errors on the LCD instead of longer descriptive text, especially on older MFC and DCP families.
MFC-3420C, MFC-3820CN, MFC-5100C, and more.
Open family guides
Printer family
MFC-L5700 / L5800 / L5900 / L6700 / L6900 office laser family
Brother's higher-volume monochrome office laser MFPs show direct consumables, media, duplex, and document-feeder messages on the display, with the same message families reused across much of the L5700-to-L6900 platform.
MFC-L5700DW, MFC-L5800DW, MFC-L5900DW, and more.
Open family guides
Printer family
MFC-L8395 / MFC-L89xx color office family
Brother's newer color office laser machines show maintenance and consumables messages directly on the LCD when printing, scanning, or copying cannot continue normally.
MFC-L8395CDW, MFC-L8905CDW, MFC-L9570CDW.
Open family guides
Printer family
HL-L5210 office laser family
Brother HL-L5210-class office lasers show paper, toner, drum, and firmware recovery messages directly on the LCD when printing cannot continue normally.
HL-L5210DN, HL-L5210DW.
Open family guides
Printer family
MFC-J6945 wide office inkjet family
Brother's MFC-J6945-class wide-format office inkjets show paper, ink, tray, and document-feeder messages directly on the LCD when printing or scanning cannot continue normally.
MFC-J6945DW, MFC-J6947DW.
Open family guides
Printer family
MFC-L2800 / HL-L2400 monochrome laser family
Brother's MFC-L2800DW and HL-L2400DW monochrome laser models use LCD messages for consumables, jams, and internal mechanical faults, with closely shared support guidance across the family.
HL-L2400DW, MFC-L2800DW.
Open family guides
Printer family
MFC-J1010 / J1170 inkjet family
Brother MFC-J1010 and J1170 family printers often show short status messages on the display instead of numeric fault codes, especially for ink-installation, cover, and print-mechanism problems.
MFC-J1010DW, MFC-J1170DW, MFC-J1800DW.
Open family guides
Printer family
HL-L32xx / MFC-L37xx color laser family
Brother compact color laser and LED models in the TN229 family show short consumables and maintenance messages on the display, especially around toner detection, drum care, and waste-toner replacement.
HL-L3220CDW, HL-L3280CDW, HL-L3295CDW, and more.
Open family guides