Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same duplex jam returns on fresh supported paper.
- !The duplex path will not feed clean sheets cleanly at all.
What to check first
Step-by-step checks
- 1
Safe first step
Clear the duplex path fully before retrying.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Escalate
Use fresh, flat supported paper for the next test print.
- 3
Safe first step
Retry one short duplex job once the path is clear.
Background
What this message usually means
Brother shows Paper is Jammed in the 2-sided Tray when the HL-L5210 family cannot clear a sheet through the duplex path. It usually points to curled paper, mixed media, or scraps left in the 2-sided feed area.
Diagnosis
Likely causes
Paper is curling or stalling in the duplex path.
A scrap remains in the 2-sided tray area.
The printer is trying to duplex unsupported or badly loaded media.
Service
When service or replacement is more likely
- -This is a duplex-path jam, not a supply recognition problem.
See also
Related codes in this family
Explore more
More Brother printer families
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Where to go next
Source notes
Brother's HL-L5210DN error-message list includes Paper is Jammed in the 2-sided Tray as a duplex jam message.
Built around Brother HL-L5210DN-class official error-message guidance. Exact wording can vary by regional firmware and closely related office-laser variants.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: HL-L5210DN, HL-L5210DW
Last reviewed: 2026-04-12
Reference: Open reference