Family code list

MFC-J1010 / J1170 inkjet family code list

Family-scoped printer codes with severity and the shortest useful meaning line for quick triage.

CodeMeaningSeverityOpen

Cannot Print XX / Print Unable XX

The printer has a mechanical issue or a foreign object is blocking normal operation.

Cannot Print XX or Print Unable XX shown on the machine display.

High

Cover is Open

One of the machine covers is not fully closed or latched.

Cover is Open shown on the machine display.

Low

No Ink Cartridge

An ink cartridge is not installed correctly.

No Ink Cartridge shown on the machine display.

Medium

Wrong Ink Color

An ink cartridge is installed in the wrong color position.

Wrong Ink Color shown on the machine display.

Low

Install Starter Ink

The first cartridges installed are not the starter cartridges that came with the machine.

Install Starter Ink shown on the machine display.

Medium

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