Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Document Jam returns immediately on clean, properly loaded originals.
- !The feeder makes abnormal noise or will not pick originals cleanly.
What to check first
Step-by-step checks
- 1
Safe first step
Remove the originals and clear the ADF path fully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Reload a small stack of flat originals aligned squarely in the feeder.
- 3
Safe first step
Retry one short copy or scan job.
Background
What this message usually means
Brother shows Document Jam when originals jam in the ADF of the MFC-J6945 family during scan, copy, or fax jobs. It usually points to skewed originals, curled originals, or scraps left in the feeder path.
Diagnosis
Likely causes
Originals were loaded skewed in the ADF.
A scrap remains in the feeder path.
Curled, stapled, or mixed originals are not feeding cleanly.
Service
When service or replacement is more likely
- -This is an ADF-path problem, not a print-path jam.
See also
Related codes in this family
Explore more
More Brother printer families
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Where to go next
Source notes
Brother's MFC-J6945DW troubleshooting list includes Document Jam in the ADF-related help topics.
Built around Brother's official MFC-J6945DW FAQ and troubleshooting guidance. Exact wording can vary slightly by region and closely related model variants.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MFC-J6945DW, MFC-J6947DW
Last reviewed: 2026-04-12
Reference: Open reference