Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !A known-good toner cartridge still leaves the message in place.
- !The machine shows a different hardware fault after reseating the assembly.
What to check first
Step-by-step checks
- 1
Consumable check
Remove the toner cartridge and drum assembly, then reinstall the cartridge into the drum and put the assembly back in the machine.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
If the message stays, try a known-good toner cartridge.
- 3
Consumable check
Replace the toner cartridge if reseating does not clear the warning.
Background
What this message usually means
Brother uses No Toner when the toner cartridge or the toner cartridge and drum unit assembly is not installed correctly. Reseating the assembly usually clears the message; if not, the toner cartridge may need replacement.
Diagnosis
Likely causes
The toner cartridge is not seated correctly in the drum unit.
The toner and drum assembly was not reinstalled fully.
The toner cartridge itself is exhausted or faulty.
Service
When service or replacement is more likely
- -This is usually an installation or toner issue, not a printer mechanics fault.
See also
Related codes in this family
Explore more
More Brother printer families
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Where to go next
Source notes
Brother says No Toner appears when the toner or toner-plus-drum assembly is not installed correctly and advises reseating it first.
Built around Brother's official MFC-L2800DW and HL-L2400DW support pages. Exact wording and menu paths can vary a little by region, but the consumable and jam guidance is shared across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: HL-L2400DW, MFC-L2800DW
Last reviewed: 2026-04-12
Reference: Open reference