Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The jam returns immediately on clean paper.
- !You cannot clear the path without forcing parts or opening non-user-access panels.
What to check first
Step-by-step checks
- 1
Safe first step
Clear the jam from the tray, back cover, or duplex path as instructed by Brother.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Remove any torn scraps before restarting.
- 3
Consumable check
Reload the paper stack if the same tray keeps jamming.
Background
What this message usually means
Brother uses this message when paper is stuck inside the printer path. On this family it maps to the usual tray, back-of-machine, and duplex jam routines before the job can continue.
Diagnosis
Likely causes
A sheet is caught in the main feed path.
A scrap of paper was left behind after a previous jam.
The paper stack or tray setup is causing repeated feed problems.
Service
When service or replacement is more likely
- -Clear the visible jam first, then retry the job.
See also
Related codes in this family
Explore more
More Brother printer families
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Where to go next
Source notes
Brother's paper-jam guidance for this family covers the inside-of-machine jam path and the related tray and back-cover routines.
Built around Brother's official MFC-L2800DW and HL-L2400DW support pages. Exact wording and menu paths can vary a little by region, but the consumable and jam guidance is shared across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: HL-L2400DW, MFC-L2800DW
Last reviewed: 2026-04-12
Reference: Open reference