Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The jam returns immediately on clean paper.
- !You cannot clear the path without forcing parts or opening non-user-access panels.
What to check first
Step-by-step checks
- 1
Safe first step
Clear the jam from the tray, back cover, or duplex path as instructed by Brother.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Remove any torn scraps before restarting.
- 3
Consumable check
Reload the paper stack if the same tray keeps jamming.
Background
What this message usually means
Brother uses this message when paper is stuck inside the printer path. On this family it maps to the usual tray, back-of-machine, and duplex jam routines before the job can continue.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
A sheet is caught in the main feed path.
A scrap of paper was left behind after a previous jam.
The paper stack or tray setup is causing repeated feed problems.
Service
When service or replacement is more likely
- -Clear the visible jam first, then retry the job.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Brother printer families
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
Common Brother printer messages that usually mean stop and check support
The Brother messages that usually mean it is time to stop retrying and treat the fault more seriously.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Brother's paper-jam guidance for this family covers the inside-of-machine jam path and the related tray and back-cover routines.
Built around Brother's official MFC-L2800DW and HL-L2400DW support pages. Exact wording and menu paths can vary a little by region, but the consumable and jam guidance is shared across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: HL-L2400DW, MFC-L2800DW
Last reviewed: 2026-04-12
Reference: Open reference