Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The duplex jam returns on clean paper after a full path clear.
- !The rear duplex tray no longer seats or closes correctly.
What to check first
Step-by-step checks
- 1
Consumable check
Remove the paper tray and pull out the 2-sided tray at the rear of the machine.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Clear any jammed sheets or scraps from the duplex path and rear cover area.
- 3
Consumable check
Retry with flatter paper and simpler duplex jobs if jams keep returning.
Background
What this message usually means
Brother shows Paper is Jammed in the 2-sided Tray when this office laser family detects a jam in the duplex path. It usually means a two-sided print stalled in the rear reverse path and needs to be removed before normal duplex printing can continue.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
Paper stalled in the duplex tray or rear reverse path.
A torn scrap remains in the rear duplex route.
Curled or unsuitable paper failed during two-sided handling.
Service
When service or replacement is more likely
- -If only two-sided jobs fail, the main print engine may still be fine and the reverse path is the likely problem area.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Brother printer families
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Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Back to MFC-L5700 / L5800 / L5900 / L6700 / L6900 office laser family
Browse the rest of this printer range and compare nearby messages.
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Source notes
Brother's official duplex-tray jam article for this platform walks through removing the tray, opening the 2-sided tray at the rear, and clearing the duplex path.
Built around official Brother support pages for the MFC-L5700, L5800, L5900, L6700, and L6900 office laser family. Exact message wording can vary a little by model and region, but the core troubleshooting stays close across the shared platform.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MFC-L5700DW, MFC-L5800DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW
Last reviewed: 2026-04-12
Reference: Open reference