Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same internal jam returns immediately after a careful clear.
- !You cannot clear the jam without forcing hot or fragile internal parts.
What to check first
Step-by-step checks
- 1
Consumable check
Open the front cover and remove the toner and drum assembly if Brother's guide instructs you to do so.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Clear any jammed paper slowly and remove all scraps before reinstalling the assembly.
- 3
Safe first step
Allow hot internal parts to cool before touching deeper path areas.
Background
What this message usually means
Brother shows Paper is Jammed inside the Machine when this office laser family detects a jam in the internal print path, typically around the toner and drum area. Because the inside can be hot, the right next step is a careful internal jam clear rather than repeated print retries.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
A sheet stalled in the internal print path around the toner and drum assembly.
A torn scrap remains inside after a previous jam.
Curled or damaged media folded as it entered the hot internal path.
Service
When service or replacement is more likely
- -This is a print-path jam, not a toner-life warning.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
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Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Back to MFC-L5700 / L5800 / L5900 / L6700 / L6900 office laser family
Browse the rest of this printer range and compare nearby messages.
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Source notes
Brother's official article says this message points to a jam inside the machine and walks through opening the front cover, removing the toner and drum assembly, and clearing the path.
Built around official Brother support pages for the MFC-L5700, L5800, L5900, L6700, and L6900 office laser family. Exact message wording can vary a little by model and region, but the core troubleshooting stays close across the shared platform.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MFC-L5700DW, MFC-L5800DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW
Last reviewed: 2026-04-12
Reference: Open reference