Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Cannot Print ## returns immediately after restart.
- !The printer never reaches a ready state again.
What to check first
Step-by-step checks
- 1
Safe first step
Power the printer off, wait briefly, and restart it.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check for visible paper jams or consumables that are clearly out of place.
- 3
Safe first step
Retry one short job after the machine returns to ready.
Background
What this message usually means
Brother uses Cannot Print ## for a machine condition that stops printing until the error clears. It is broader than a simple toner or paper warning, so the first steps are a restart and a check for obvious jam or consumables issues before you escalate.
Diagnosis
Likely causes
An internal machine condition prevented normal printing.
A jam or mechanical state did not clear cleanly.
A consumables or hardware problem pushed the printer into a stop state.
Service
When service or replacement is more likely
- -Treat this as a stop-state message, not a low-urgency consumables reminder.
See also
Related codes in this family
Explore more
More Brother printer families
Keep browsing
Where to go next
Source notes
Brother's MFC-L8395 online guide lists Cannot Print ## among the main maintenance and error messages shown on the LCD.
Built around Brother's online error and maintenance messages guidance for newer MFC-L8395-class color office lasers. Exact wording can vary a little by region and closely related model.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MFC-L8395CDW, MFC-L8905CDW, MFC-L9570CDW
Last reviewed: 2026-04-12
Reference: Open reference