Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Cannot Print ## returns immediately after restart.
- !The printer never reaches a ready state again.
What to check first
Step-by-step checks
- 1
Safe first step
Power the printer off, wait briefly, and restart it.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check for visible paper jams or consumables that are clearly out of place.
- 3
Safe first step
Retry one short job after the machine returns to ready.
Background
What this message usually means
Brother uses Cannot Print ## for a machine condition that stops printing until the error clears. It is broader than a simple toner or paper warning, so the first steps are a restart and a check for obvious jam or consumables issues before you escalate.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
An internal machine condition prevented normal printing.
A jam or mechanical state did not clear cleanly.
A consumables or hardware problem pushed the printer into a stop state.
Service
When service or replacement is more likely
- -Treat this as a stop-state message, not a low-urgency consumables reminder.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Brother printer families
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Helpful guides for this problem
Guide
Common Brother printer messages that usually mean stop and check support
The Brother messages that usually mean it is time to stop retrying and treat the fault more seriously.
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
Brother's MFC-L8395 online guide lists Cannot Print ## among the main maintenance and error messages shown on the LCD.
Built around Brother's online error and maintenance messages guidance for newer MFC-L8395-class color office lasers. Exact wording can vary a little by region and closely related model.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MFC-L8395CDW, MFC-L8905CDW, MFC-L9570CDW
Last reviewed: 2026-04-12
Reference: Open reference