Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The message returns even with the tray loaded and seated correctly.
- !The tray will not register as installed at all.
What to check first
Step-by-step checks
- 1
Consumable check
Load paper into the selected source and reinsert the tray fully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the source setting in the driver or on the printer if needed.
- 3
Safe first step
Square the stack and align the guides before retrying.
Background
What this message usually means
Brother uses the No Paper family of messages when the selected tray or MP tray is empty, not inserted fully, or not ready to feed. It is usually a straightforward paper-source issue rather than a deeper printer fault.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
The selected tray is empty.
The tray is not inserted fully into the machine.
The MP tray source is selected but not loaded correctly.
Service
When service or replacement is more likely
- -Treat this as a source-selection and loading check first.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Brother printer families
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Helpful guides for this problem
Guide
Common Brother printer messages that usually mean stop and check support
The Brother messages that usually mean it is time to stop retrying and treat the fault more seriously.
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Brother's MFC-L8395 online guide lists No Paper-style messages for empty or improperly installed paper sources.
Built around Brother's online error and maintenance messages guidance for newer MFC-L8395-class color office lasers. Exact wording can vary a little by region and closely related model.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MFC-L8395CDW, MFC-L8905CDW, MFC-L9570CDW
Last reviewed: 2026-04-12
Reference: Open reference