Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The message returns even with the tray loaded and seated correctly.
- !The tray will not register as installed at all.
What to check first
Step-by-step checks
- 1
Consumable check
Load paper into the selected source and reinsert the tray fully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the source setting in the driver or on the printer if needed.
- 3
Safe first step
Square the stack and align the guides before retrying.
Background
What this message usually means
Brother uses the No Paper family of messages when the selected tray or MP tray is empty, not inserted fully, or not ready to feed. It is usually a straightforward paper-source issue rather than a deeper printer fault.
Diagnosis
Likely causes
The selected tray is empty.
The tray is not inserted fully into the machine.
The MP tray source is selected but not loaded correctly.
Service
When service or replacement is more likely
- -Treat this as a source-selection and loading check first.
See also
Related codes in this family
Explore more
More Brother printer families
Keep browsing
Where to go next
Source notes
Brother's MFC-L8395 online guide lists No Paper-style messages for empty or improperly installed paper sources.
Built around Brother's online error and maintenance messages guidance for newer MFC-L8395-class color office lasers. Exact wording can vary a little by region and closely related model.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MFC-L8395CDW, MFC-L8905CDW, MFC-L9570CDW
Last reviewed: 2026-04-12
Reference: Open reference