Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The message returns immediately with a correctly installed toner cartridge.
- !Multiple toner positions start failing recognition at the same time.
What to check first
Step-by-step checks
- 1
Consumable check
Remove and reinstall the indicated toner carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Confirm the toner is the correct type for the printer.
- 3
Safe first step
Restart the machine once after reseating if needed.
Background
What this message usually means
Brother uses No Toner and Toner Error when the machine cannot print because a toner supply is missing, not seated correctly, or not recognized properly. These are stronger stop messages than a simple low-toner reminder.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The toner cartridge is not installed correctly.
The machine cannot recognize the cartridge.
A toner supply has reached a state where printing cannot continue.
Service
When service or replacement is more likely
- -Brother treats these as supply-stop messages, not just advisory notices.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Resetting the printer repeatedly instead of treating the message as a likely stop-and-check-support state.
See also
Related codes in this family
Explore more
More Brother printer families
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Helpful guides for this problem
Guide
Common Brother printer messages that usually mean stop and check support
The Brother messages that usually mean it is time to stop retrying and treat the fault more seriously.
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Brother's MFC-L8395 online guide lists No Toner and Toner Error among the common LCD messages for the machine.
Built around Brother's online error and maintenance messages guidance for newer MFC-L8395-class color office lasers. Exact wording can vary a little by region and closely related model.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MFC-L8395CDW, MFC-L8905CDW, MFC-L9570CDW
Last reviewed: 2026-04-12
Reference: Open reference