Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The message returns immediately with a correctly installed toner cartridge.
- !Multiple toner positions start failing recognition at the same time.
What to check first
Step-by-step checks
- 1
Consumable check
Remove and reinstall the indicated toner carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Confirm the toner is the correct type for the printer.
- 3
Safe first step
Restart the machine once after reseating if needed.
Background
What this message usually means
Brother uses No Toner and Toner Error when the machine cannot print because a toner supply is missing, not seated correctly, or not recognized properly. These are stronger stop messages than a simple low-toner reminder.
Diagnosis
Likely causes
The toner cartridge is not installed correctly.
The machine cannot recognize the cartridge.
A toner supply has reached a state where printing cannot continue.
Service
When service or replacement is more likely
- -Brother treats these as supply-stop messages, not just advisory notices.
See also
Related codes in this family
Explore more
More Brother printer families
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Where to go next
Source notes
Brother's MFC-L8395 online guide lists No Toner and Toner Error among the common LCD messages for the machine.
Built around Brother's online error and maintenance messages guidance for newer MFC-L8395-class color office lasers. Exact wording can vary a little by region and closely related model.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MFC-L8395CDW, MFC-L8905CDW, MFC-L9570CDW
Last reviewed: 2026-04-12
Reference: Open reference