Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The printer keeps throwing 1000 even with fresh paper and a correctly loaded tray.
- !You hear repeated pickup noise with no sheet movement, which points to a worn feed path.
What to check first
Step-by-step checks
- 1
Consumable check
Reload a small stack of clean paper and align the side guides without pinching the sheet.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Remove any warped or damp sheets before trying again.
- 3
Consumable check
Power-cycle the printer once if the paper path sounds normal but the code returns immediately.
Background
What this message usually means
Canon uses support code 1000 for a basic paper supply or feed interruption. In practice it usually means the rear tray is empty, the paper stack is not seated correctly, or the printer could not pull the sheet cleanly into the feed path.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The rear tray is empty or the paper stack is below the pickup point.
Paper is loaded past the guide or with curled corners.
The printer tried to feed a sheet but the pickup path slipped.
Service
When service or replacement is more likely
- -This is usually a paper loading issue, not a deeper printer electronics failure.
- -If the printer also reports a jam code, clear the jam first rather than chasing 1000 on its own.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Canon printer families
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How to identify your Canon printer family before using an error code page
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What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon’s GX1000-series support-code list identifies 1000 as the out-of-paper or feed-start class of printer error.
Built around Canon GX1000-series support-code guidance. Exact wording and cartridge naming can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: GX1020, GX2020, GX3020, GX4020
Last reviewed: 2026-04-12
Reference: Open reference