Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !You cannot remove the jam without forcing parts or opening panels beyond the user-accessible path.
- !1300 returns repeatedly on clean paper, which can point to feed rollers or a damaged paper sensor.
What to check first
Step-by-step checks
- 1
Consumable check
Turn the printer off before pulling jammed paper so the sheet does not tear deeper into the path.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Remove visible jammed paper slowly and in the direction of travel if it comes free cleanly.
- 3
Safe first step
Check the rear tray and output slot for torn scraps before restarting.
Background
What this message usually means
Canon uses support code 1300 for paper jam conditions. On GX1000-series printers that usually means a sheet is trapped in the output path, feed path, or just inside the printer where the next job cannot continue safely.
Diagnosis
Likely causes
Paper is jammed in the output slot or rear feed path.
A small torn piece of paper is still caught in the transport path.
The printer tried to feed media that was too curled or too thick for the current path.
Service
When service or replacement is more likely
- -Repeated jam codes after only one or two sheets often point to pickup or path wear rather than one stray jam.
- -Do not keep printing over a partial jam because torn fragments make the next diagnosis harder.
See also
Related codes in this family
Explore more
More Canon printer families
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Where to go next
Source notes
Canon’s GX1000-series support-code guidance groups 1300 with paper jam conditions that need the path cleared before printing resumes.
Built around Canon GX1000-series support-code guidance. Exact wording and cartridge naming can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: GX1020, GX2020, GX3020, GX4020
Last reviewed: 2026-04-12
Reference: Open reference