Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1470 remains after reseating the cartridge and confirming the latch closes correctly.
- !The printer reports multiple install or recognition errors after a fresh consumables swap.
What to check first
Step-by-step checks
- 1
Consumable check
Open the consumables area again and reseat the affected cartridge or printhead carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check for protective tape, packing material, or a half-latched cover after replacement.
- 3
Safe first step
Restart the printer only after everything is fully reinstalled.
Background
What this message usually means
Canon uses support code 1470 when the printhead or cartridge installation state does not look correct to the printer. On GX1000-series devices that usually means a cartridge latch, seating point, or recognition step has not completed cleanly after installation or maintenance.
Diagnosis
Likely causes
A cartridge or printhead assembly is not fully seated.
The latch or cover was closed before the cartridge clicked fully into place.
A recognition issue appeared immediately after a consumables change.
Service
When service or replacement is more likely
- -Treat 1470 as an installation-state problem first, not an invitation to force the printhead carriage.
- -If a related cartridge-recognition code appears instead, follow the recognition path before repeating the install.
See also
Related codes in this family
Explore more
More Canon printer families
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Where to go next
Source notes
Canon’s GX1000-series support-code list includes 1470 in the cartridge or printhead installation error group.
Built around Canon GX1000-series support-code guidance. Exact wording and cartridge naming can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: GX1020, GX2020, GX3020, GX4020
Last reviewed: 2026-04-12
Reference: Open reference