Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1015 returns even when the correct tray is loaded properly.
- !You hear repeated pickup noise with no sheet movement.
What to check first
Step-by-step checks
- 1
Consumable check
Reload a small stack of clean paper in the source the printer is currently set to use.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the source setting in the print dialog or on the printer before retrying.
- 3
Consumable check
Square the paper stack and align the guides without pinching the sheets.
Background
What this message usually means
Canon uses support code 1015 when the GX4000 family cannot start a print because the selected paper source is empty, loaded badly, or not ready to feed. It is usually a tray or cassette setup issue rather than a deeper printer fault.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The selected paper source is empty.
Paper is loaded badly, curled, or sitting below the pickup point.
The printer is still expecting a different source than the one you filled.
Service
When service or replacement is more likely
- -Treat 1015 as a paper-source check first, not a service code.
- -If another jam code appears with it, clear the jam before chasing the source setting.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Canon printer families
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Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to identify your Canon printer family before using an error code page
How to work out the right Canon family first so the code page you open is actually talking about your printer.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's GX4000-series support-code list includes 1015 in the paper-source and feed-start class of printer errors.
Built around Canon GX4000-series support-code guidance. Exact wording, tray names, and consumables language can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MAXIFY GX4020, MAXIFY GX4050, MAXIFY GX5020, MAXIFY GX5050, MAXIFY GX6020, MAXIFY GX6050
Last reviewed: 2026-04-12
Reference: Open reference