Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1405 remains after a careful reseat of the printhead or cartridge.
- !The printer reports multiple install or recognition errors after a fresh consumables change.
What to check first
Step-by-step checks
- 1
Safe first step
Open the consumables area again and reseat the affected component carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check for any protective tape or packing material left behind.
- 3
Safe first step
Restart the printer only after everything is fully latched and closed.
Background
What this message usually means
Canon uses support code 1405 when the GX4000 family cannot confirm the printhead or cartridge installation state. It usually shows up after replacement, reseating, or when a consumables lock or latch did not finish cleanly.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
A printhead or cartridge is not fully seated.
A latch or cover was closed before the component clicked fully into place.
The printer could not complete consumables recognition after a change.
Service
When service or replacement is more likely
- -Treat 1405 as an installation-state problem first, not a reason to force the carriage.
- -If the printer also reports a specific cartridge-recognition code, follow that guidance first.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
See also
Related codes in this family
Explore more
More Canon printer families
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Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's GX4000-series support-code list includes 1405 in the cartridge or printhead installation-error group.
Built around Canon GX4000-series support-code guidance. Exact wording, tray names, and consumables language can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MAXIFY GX4020, MAXIFY GX4050, MAXIFY GX5020, MAXIFY GX5050, MAXIFY GX6020, MAXIFY GX6050
Last reviewed: 2026-04-12
Reference: Open reference