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Canon / GX4000 series

1476 - A tank or cartridge installation problem was detected and the printer wants the consumables checked.

A tank or cartridge installation problem was detected and the printer wants the consumables checked.

This guide is scoped to the GX4000 series family. Exact menu wording, cartridge naming, and service behavior can still vary by model variant and firmware.

Severity

Medium

Most likely cause

A supply is not fully seated or recognized correctly.

Can you keep using it?

Maybe after the first checks

Consumables involved

Ink cartridge, Ink tank, Printhead

Can you keep using it?

Can you keep using it?

Contact customer support if any of these apply

  • !1476 comes back immediately after reseating the supplies.
  • !The printer cannot finish startup because the same recognition problem returns every time.
If the printer still starts normally: Finish the first checks once, then stop if the same message repeats or the printer still cannot return to ready.

What to check first

Step-by-step checks

  1. 1

    Safe first step

    Open the supply area and confirm each installed component is seated correctly.

    Start with the official recovery step before moving on to parts or deeper servicing.

  2. 2

    Safe first step

    Reseat the affected part carefully and close all covers firmly.

  3. 3

    Safe first step

    Restart the printer once after the supply check.

Background

What this message usually means

Canon uses support code 1476 when the GX4000 family sees a consumables installation or recognition problem that keeps the printer from proceeding normally. It usually means the installed supply needs to be checked, reseated, or confirmed against the printer's expected setup.

Diagnosis

Likely causes

Most common

A supply is not fully seated or recognized correctly.

Common

The printer was restarted before the supply change completed cleanly.

Possible

A related cartridge or tank component is mismatched or still partially latched.

Service

When service or replacement is more likely

  • -Repeated installation-state faults after a clean reseat can point to a defective consumable or a recognition issue inside the printer.
  • -Do not force locks or latches if a part does not seat cleanly.

See also

Related codes in this family

1405

The printhead or cartridge installation state does not look correct.

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Where to go next

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Source notes

Canon's GX4000-series support-code list includes 1476 in the consumables installation and recognition error family.

Built around Canon GX4000-series support-code guidance. Exact wording, tray names, and consumables language can vary a little by region and model variant.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: MAXIFY GX4020, MAXIFY GX4050, MAXIFY GX5020, MAXIFY GX5050, MAXIFY GX6020, MAXIFY GX6050

Last reviewed: 2026-04-12

Reference: Open reference

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