Family code list

GX4000 series code list

Family-scoped printer codes with severity and the shortest useful meaning line for quick triage.

CodeMeaningSeverityOpen

1015

The selected paper source is empty or the printer could not start the feed correctly.

Support code shown on the printer screen and in Canon printing software.

Low

1304

Paper is jammed in the printer path.

Support code shown on the printer screen and in Canon printing software.

Medium

136A

The printer detected a paper output or transport problem and wants the path checked.

Support code shown on the printer screen and in Canon printing software.

Medium

1405

The printhead or cartridge installation state does not look correct.

Support code shown on the printer screen and in Canon printing software.

Medium

1476

A tank or cartridge installation problem was detected and the printer wants the consumables checked.

Support code shown on the printer screen and in Canon printing software.

Medium

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