Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1304 keeps returning on fresh paper and a cleared path.
- !The paper path makes abnormal noise or stalls during every job.
What to check first
Step-by-step checks
- 1
Consumable check
Turn the printer off and inspect the full paper path before retrying.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Remove any visible jammed paper slowly and in the direction of travel if it comes free cleanly.
- 3
Safe first step
Check both the input and output areas for scraps.
Background
What this message usually means
Canon uses support code 1304 for a paper jam condition in the GX7000 family. In practice it usually means a sheet is trapped deeper in the feed or output path and needs a full path check before printing resumes.
Diagnosis
Likely causes
Paper is jammed in the feed path or near the rear access area.
A torn scrap remains after an earlier jam.
The printer tried to feed curled, thick, or unsupported media.
Service
When service or replacement is more likely
- -Treat repeated 1304 returns as a paper-path reliability issue, not a one-off jam.
See also
Related codes in this family
Explore more
More Canon printer families
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Where to go next
Source notes
Canon's GX7000-series support-code list includes 1304 in the paper-jam error family.
Built around Canon GX7000-series support-code guidance. Exact wording, tray names, and supply labels can vary slightly by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: GX7010, GX7020, GX7040, GX7050, GX7060, GX7090
Last reviewed: 2026-04-12
Reference: Open reference