Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1304 keeps returning on fresh paper and a cleared path.
- !The paper path makes abnormal noise or stalls during every job.
What to check first
Step-by-step checks
- 1
Consumable check
Turn the printer off and inspect the full paper path before retrying.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Remove any visible jammed paper slowly and in the direction of travel if it comes free cleanly.
- 3
Safe first step
Check both the input and output areas for scraps.
Background
What this message usually means
Canon uses support code 1304 for a paper jam condition in the GX7000 family. In practice it usually means a sheet is trapped deeper in the feed or output path and needs a full path check before printing resumes.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
Paper is jammed in the feed path or near the rear access area.
A torn scrap remains after an earlier jam.
The printer tried to feed curled, thick, or unsupported media.
Service
When service or replacement is more likely
- -Treat repeated 1304 returns as a paper-path reliability issue, not a one-off jam.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Canon printer families
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Guide
Most common Canon printer error codes and what they usually mean
The Canon printer warnings and support codes that come up most often, and the decisions they usually force first.
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to identify your Canon printer family before using an error code page
How to work out the right Canon family first so the code page you open is actually talking about your printer.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's GX7000-series support-code list includes 1304 in the paper-jam error family.
Built around Canon GX7000-series support-code guidance. Exact wording, tray names, and supply labels can vary slightly by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: GX7010, GX7020, GX7040, GX7050, GX7060, GX7090
Last reviewed: 2026-04-12
Reference: Open reference