Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1405 remains after a careful reseat of the printhead or cartridge.
- !The printer reports multiple install or recognition errors after a fresh consumables change.
What to check first
Step-by-step checks
- 1
Safe first step
Open the consumables area again and reseat the affected component carefully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check for protective tape or packing material left behind.
- 3
Safe first step
Restart the printer only after everything is fully latched and closed.
Background
What this message usually means
Canon uses support code 1405 when the GX7000 family cannot confirm the printhead or cartridge installation state. It usually appears after replacement or reseating when a latch, cover, or recognition check did not complete cleanly.
Diagnosis
Likely causes
A printhead or cartridge is not fully seated.
A latch or cover was closed before the component clicked fully into place.
The printer could not complete consumables recognition after a change.
Service
When service or replacement is more likely
- -Treat 1405 as an installation-state problem first, not a reason to force the carriage.
See also
Related codes in this family
Explore more
More Canon printer families
Keep browsing
Where to go next
Source notes
Canon's GX7000-series support-code list includes 1405 in the printhead or cartridge installation-error group.
Built around Canon GX7000-series support-code guidance. Exact wording, tray names, and supply labels can vary slightly by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: GX7010, GX7020, GX7040, GX7050, GX7060, GX7090
Last reviewed: 2026-04-12
Reference: Open reference