Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1007 returns even with the correct tray loaded properly.
- !You hear repeated pickup noise with no paper movement.
What to check first
Step-by-step checks
- 1
Consumable check
Reload a small stack of clean paper in the tray the printer is currently set to use.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the source setting in the print dialog or on the printer before retrying.
- 3
Consumable check
Square the paper stack and align the guides without pinching the sheets.
Background
What this message usually means
Canon uses support code 1007 on MB2700-series printers when the selected paper source is empty or the machine could not start feeding correctly. It is usually a paper loading or tray-selection issue rather than a deeper hardware fault.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The selected tray is empty.
Paper is loaded badly, curled, or below the pickup point.
The printer is still expecting a different source than the one you filled.
Service
When service or replacement is more likely
- -Treat 1007 as a paper-source check first, not a service code.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Canon printer families
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to identify your Canon printer family before using an error code page
How to work out the right Canon family first so the code page you open is actually talking about your printer.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's MB2700-series support-code list includes 1007 in the paper-source and feed-start error group.
Built around Canon MB2700-series support-code guidance. Exact wording can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MB2710, MB2720, MB2740, MB2750, MB2760, MB2790
Last reviewed: 2026-04-12
Reference: Open reference