Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1300 returns repeatedly on fresh paper after the path has been cleared.
- !You cannot clear the jam without forcing internal parts.
What to check first
Step-by-step checks
- 1
Consumable check
Turn the printer off before pulling jammed paper free.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Remove visible jammed paper slowly and in the direction of travel if it comes free cleanly.
- 3
Safe first step
Check for torn scraps before restarting.
Background
What this message usually means
Canon uses support code 1300 for a paper jam condition on MB2700-series printers. It usually means a sheet is trapped in the feed or output path and must be removed before printing can continue safely.
Diagnosis
Likely causes
Paper is jammed in the feed path or output area.
A torn scrap remains from an earlier jam.
The printer tried to feed curled or unsupported media.
Service
When service or replacement is more likely
- -Repeated jam codes usually point to feed wear or hidden scraps, not one bad sheet.
See also
Related codes in this family
Explore more
More Canon printer families
Keep browsing
Where to go next
Source notes
Canon's MB2700-series support-code list groups 1300 with paper-jam conditions.
Built around Canon MB2700-series support-code guidance. Exact wording can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MB2710, MB2720, MB2740, MB2750, MB2760, MB2790
Last reviewed: 2026-04-12
Reference: Open reference