Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !2111 remains even when the settings and loaded paper clearly match.
- !The printer no longer saves tray settings correctly.
What to check first
Step-by-step checks
- 1
Consumable check
Compare the tray settings with the actual paper in the tray.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Update the media size in the driver or on the printer if needed.
- 3
Safe first step
Retry after the settings and loaded media match.
Background
What this message usually means
Canon uses support code 2111 on MB2700-series printers when the loaded media size does not match the configured paper setting. It is usually a tray-setting or job-setting mismatch rather than a hardware problem.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The loaded paper size does not match the print job.
The tray settings were not updated after changing media.
The job is calling for a different paper size than what is loaded.
Service
When service or replacement is more likely
- -This is a settings mismatch, not a mechanical printer failure.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Canon printer families
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How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's MB2700-series support-code list includes 2111 in the paper-size mismatch group.
Built around Canon MB2700-series support-code guidance. Exact wording can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MB2710, MB2720, MB2740, MB2750, MB2760, MB2790
Last reviewed: 2026-04-12
Reference: Open reference