Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !2111 remains even when the settings and loaded paper clearly match.
- !The printer no longer saves tray settings correctly.
What to check first
Step-by-step checks
- 1
Consumable check
Compare the tray settings with the actual paper in the tray.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Update the media size in the driver or on the printer if needed.
- 3
Safe first step
Retry after the settings and loaded media match.
Background
What this message usually means
Canon uses support code 2111 on MB2700-series printers when the loaded media size does not match the configured paper setting. It is usually a tray-setting or job-setting mismatch rather than a hardware problem.
Diagnosis
Likely causes
The loaded paper size does not match the print job.
The tray settings were not updated after changing media.
The job is calling for a different paper size than what is loaded.
Service
When service or replacement is more likely
- -This is a settings mismatch, not a mechanical printer failure.
See also
Related codes in this family
Explore more
More Canon printer families
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Where to go next
Source notes
Canon's MB2700-series support-code list includes 2111 in the paper-size mismatch group.
Built around Canon MB2700-series support-code guidance. Exact wording can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MB2710, MB2720, MB2740, MB2750, MB2760, MB2790
Last reviewed: 2026-04-12
Reference: Open reference