Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1007 returns even with the correct tray loaded properly.
- !You hear repeated pickup noise with no paper movement.
What to check first
Step-by-step checks
- 1
Consumable check
Reload a small stack of clean paper in the tray the printer is currently set to use.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the source setting in the print dialog or on the printer before retrying.
- 3
Consumable check
Square the paper stack and align the guides without pinching the sheets.
Background
What this message usually means
Canon uses support code 1007 on MB5400-series printers when the selected paper source is empty or the machine could not start feeding correctly. It is usually a paper loading or tray-selection issue rather than a deeper hardware fault.
Diagnosis
Likely causes
The selected tray is empty.
Paper is loaded badly, curled, or below the pickup point.
The printer is still expecting a different source than the one you filled.
Service
When service or replacement is more likely
- -Treat 1007 as a paper-source check first, not a service code.
See also
Related codes in this family
Explore more
More Canon printer families
Keep browsing
Where to go next
Source notes
Canon's MB5400-series support-code list includes 1007 in the paper-source and feed-start error group.
Built around Canon MB5400-series support-code guidance. Exact wording can vary a little by region and model variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: MB5410, MB5420, MB5440, MB5450, MB5460, MB5490
Last reviewed: 2026-04-12
Reference: Open reference