Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1300 keeps returning on clean paper after a careful jam clear.
- !You cannot remove the jam without forcing parts or reaching beyond normal access.
What to check first
Step-by-step checks
- 1
Consumable check
Turn the printer off before pulling jammed paper if the sheet is trapped tightly.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Remove jammed paper slowly and check for torn scraps in the path.
- 3
Safe first step
Retry only after the full visible path is clear.
Background
What this message usually means
Canon uses support code 1300 when the TR4500 series detects a paper jam in the paper output slot. This is a physical paper-path interruption that needs clearing before normal printing can resume.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
Paper jammed in the output slot or feed path.
A torn scrap from an earlier jam is still trapped in the printer.
Curled or badly loaded paper did not clear the transport path.
Service
When service or replacement is more likely
- -Repeated jam codes usually point to a path or feed issue rather than one unlucky sheet.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Canon printer families
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Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to identify your Canon printer family before using an error code page
How to work out the right Canon family first so the code page you open is actually talking about your printer.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's official 1300 page says paper is jammed in the paper output slot and directs users to clear the jam before printing resumes.
Built around Canon TR4500-series official support-code guidance. Exact wording can vary a little by regional model naming, but the support-code meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: TR4520, TR4522, TR4527, TR4530, TR4540, TR4550, TR4551, TR4560, TR4570, TR4570S, TR4580, TR4590, TR4595
Last reviewed: 2026-04-12
Reference: Open reference