Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1300 keeps returning on clean paper after a careful jam clear.
- !You cannot remove the jam without forcing parts or reaching beyond normal access.
What to check first
Step-by-step checks
- 1
Consumable check
Turn the printer off before pulling jammed paper if the sheet is trapped tightly.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Remove jammed paper slowly and check for torn scraps in the path.
- 3
Safe first step
Retry only after the full visible path is clear.
Background
What this message usually means
Canon uses support code 1300 when the TR4500 series detects a paper jam in the paper output slot. This is a physical paper-path interruption that needs clearing before normal printing can resume.
Diagnosis
Likely causes
Paper jammed in the output slot or feed path.
A torn scrap from an earlier jam is still trapped in the printer.
Curled or badly loaded paper did not clear the transport path.
Service
When service or replacement is more likely
- -Repeated jam codes usually point to a path or feed issue rather than one unlucky sheet.
See also
Related codes in this family
Source notes
Canon's official 1300 page says paper is jammed in the paper output slot and directs users to clear the jam before printing resumes.
Built around Canon TR4500-series official support-code guidance. Exact wording can vary a little by regional model naming, but the support-code meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: TR4520, TR4522, TR4527, TR4530, TR4540, TR4550, TR4551, TR4560, TR4570, TR4570S, TR4580, TR4590, TR4595
Last reviewed: 2026-04-12
Reference: Open reference