Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1000 keeps returning with fresh paper loaded correctly.
- !The printer repeatedly tries to feed but never grabs the sheet.
What to check first
Step-by-step checks
- 1
Consumable check
Reload a small stack of clean paper in the rear tray.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Align the paper guides without pinching the sheets.
- 3
Safe first step
Retry with one small print job after the tray is loaded correctly.
Background
What this message usually means
Canon uses support code 1000 when the TS3300 series is out of paper or could not feed paper correctly from the rear tray. This is usually a paper-loading or feed-start issue rather than a deeper printer fault.
Diagnosis
Likely causes
The rear tray is empty.
The paper stack is skewed, curled, or not seated correctly.
The printer could not pull the first sheet into the feed path.
Service
When service or replacement is more likely
- -This is usually a paper-loading problem, not a cartridge or service code.
See also
Related codes in this family
Explore more
More Canon printer families
Source notes
Canon's official 1000 page says the printer is out of paper or paper did not feed from the rear tray correctly.
Built around Canon TS3300-series official support-code guidance. Exact wording can vary a little by regional model name, but the core support-code meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: TS3310, TS3320, TS3340, TS3350, TS3351, TS3352, TS3355, TS3360, TS3365, TS3370, TS3370S, TS3380, TS3390, TS3391, TS3392
Last reviewed: 2026-04-12
Reference: Open reference