Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1000 keeps returning with fresh paper loaded correctly.
- !The printer repeatedly tries to feed but never grabs the sheet.
What to check first
Step-by-step checks
- 1
Consumable check
Reload a small stack of clean paper in the rear tray.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Align the paper guides without pinching the sheets.
- 3
Safe first step
Retry with one small print job after the tray is loaded correctly.
Background
What this message usually means
Canon uses support code 1000 when the TS3300 series is out of paper or could not feed paper correctly from the rear tray. This is usually a paper-loading or feed-start issue rather than a deeper printer fault.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The rear tray is empty.
The paper stack is skewed, curled, or not seated correctly.
The printer could not pull the first sheet into the feed path.
Service
When service or replacement is more likely
- -This is usually a paper-loading problem, not a cartridge or service code.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Canon printer families
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Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to identify your Canon printer family before using an error code page
How to work out the right Canon family first so the code page you open is actually talking about your printer.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's official 1000 page says the printer is out of paper or paper did not feed from the rear tray correctly.
Built around Canon TS3300-series official support-code guidance. Exact wording can vary a little by regional model name, but the core support-code meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: TS3310, TS3320, TS3340, TS3350, TS3351, TS3352, TS3355, TS3360, TS3365, TS3370, TS3370S, TS3380, TS3390, TS3391, TS3392
Last reviewed: 2026-04-12
Reference: Open reference