Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !15A2 remains even when the required cartridge is installed correctly.
- !The printer cannot recognize the cartridge slot or latch normally.
What to check first
Step-by-step checks
- 1
Consumable check
Install the missing FINE cartridge.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check that both required cartridges are present and seated correctly.
- 3
Consumable check
Restart the printer only after the cartridge set is complete.
Background
What this message usually means
Canon uses support code 15A2 when the TS3300 series detects that a required FINE cartridge is missing. This is a setup or cartridge-installation issue rather than a deeper printer-mechanics problem.
Diagnosis
Likely causes
A required FINE cartridge was removed and not reinstalled.
Initial setup or cartridge replacement was left incomplete.
The printer cannot detect one of the required cartridges at all.
Service
When service or replacement is more likely
- -Treat this as a missing-cartridge state, not as a service-stop error.
See also
Related codes in this family
Explore more
More Canon printer families
Source notes
Canon's official 15A2 page says a required FINE cartridge is not installed.
Built around Canon TS3300-series official support-code guidance. Exact wording can vary a little by regional model name, but the core support-code meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: TS3310, TS3320, TS3340, TS3350, TS3351, TS3352, TS3355, TS3360, TS3365, TS3370, TS3370S, TS3380, TS3390, TS3391, TS3392
Last reviewed: 2026-04-12
Reference: Open reference