Canon TS3300 support code 1890

Can you keep using it?

Contact customer support if any of these apply

!1890 remains after all setup materials are removed.
!The cartridge holder does not move normally after the printer is cleared.

If the printer still starts normally: This is often recoverable with the basic checks below, as long as the printer returns to ready without a deeper service warning.

What to check first

Step-by-step checks

1
Safe first step
Open the printer and remove all visible shipping tape or packing material.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Consumable check
Check around the FINE cartridge holder area carefully.
3
Safe first step
Retry after confirming the interior is clear.

Background

What this message usually means

Canon uses support code 1890 when the TS3300 series detects that shipping tape or related setup material may still be attached around the FINE cartridge holder area. This is a setup-state problem that blocks normal operation until all packing material is removed.

Diagnosis

Likely causes

Most common

Protective tape or packing material remains attached inside the printer.

Common

Initial setup was completed before all shipping materials were removed.

Possible

The cartridge holder path is still blocked by setup materials.

Service

When service or replacement is more likely

-This is one of the more setup-specific Canon codes and usually clears once the printer is fully unpacked.

Related codes in this family

15A2

A required FINE cartridge is not installed.

1430

A FINE cartridge cannot be recognized.

Explore more

More Canon printer families

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GX1020, GX2020, GX3020, and more.

TS4000 series

TS4020, TS4025, TS4040, and more.

TS5000 series

TS5010, TS5020, TS5040, and more.

Source notes

Canon's official 1890 page says shipping tape or similar setup material is still attached around the FINE cartridge holder.

Built around Canon TS3300-series official support-code guidance. Exact wording can vary a little by regional model name, but the core support-code meaning stays close across the family.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: TS3310, TS3320, TS3340, TS3350, TS3351, TS3352, TS3355, TS3360, TS3365, TS3370, TS3370S, TS3380, TS3390, TS3391, TS3392

Last reviewed: 2026-04-12

Reference: Open reference

1890 - Shipping tape or setup materials are still attached inside the printer.