Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1890 remains after all setup materials are removed.
- !The cartridge holder does not move normally after the printer is cleared.
What to check first
Step-by-step checks
- 1
Safe first step
Open the printer and remove all visible shipping tape or packing material.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check around the FINE cartridge holder area carefully.
- 3
Safe first step
Retry after confirming the interior is clear.
Background
What this message usually means
Canon uses support code 1890 when the TS3300 series detects that shipping tape or related setup material may still be attached around the FINE cartridge holder area. This is a setup-state problem that blocks normal operation until all packing material is removed.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
Protective tape or packing material remains attached inside the printer.
Initial setup was completed before all shipping materials were removed.
The cartridge holder path is still blocked by setup materials.
Service
When service or replacement is more likely
- -This is one of the more setup-specific Canon codes and usually clears once the printer is fully unpacked.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
See also
Related codes in this family
Explore more
More Canon printer families
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Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's official 1890 page says shipping tape or similar setup material is still attached around the FINE cartridge holder.
Built around Canon TS3300-series official support-code guidance. Exact wording can vary a little by regional model name, but the core support-code meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: TS3310, TS3320, TS3340, TS3350, TS3351, TS3352, TS3355, TS3360, TS3365, TS3370, TS3370S, TS3380, TS3390, TS3391, TS3392
Last reviewed: 2026-04-12
Reference: Open reference