Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !2114 persists even when the paper size settings clearly match.
- !The printer no longer saves or reports the selected paper size correctly.
What to check first
Step-by-step checks
- 1
Consumable check
Check the loaded paper size and compare it with the print settings.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Update the driver or printer paper-size setting so they match.
- 3
Safe first step
Retry once the printer and job agree on the media size.
Background
What this message usually means
Canon uses support code 2114 when the TS3300 series detects that the paper size selected in the print driver does not match the paper size registered on the printer. This is a print-settings mismatch rather than a hardware fault.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The print driver is set to the wrong paper size.
The printer's registered paper size does not match the loaded paper.
A previous job or setup change left the media settings mismatched.
Service
When service or replacement is more likely
- -This is a media-setting mismatch, not a feed or printhead issue.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Canon printer families
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Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's official 2114 page says the paper size in the print settings does not match the paper size set on the printer.
Built around Canon TS3300-series official support-code guidance. Exact wording can vary a little by regional model name, but the core support-code meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: TS3310, TS3320, TS3340, TS3350, TS3351, TS3352, TS3355, TS3360, TS3365, TS3370, TS3370S, TS3380, TS3390, TS3391, TS3392
Last reviewed: 2026-04-12
Reference: Open reference