Family code list

TS3300 series code list

Family-scoped printer codes with severity and the shortest useful meaning line for quick triage.

CodeMeaningSeverityOpen

1000

The rear tray is out of paper or paper did not load correctly.

Support code shown on the printer screen and computer screen.

Low

1430

A FINE cartridge cannot be recognized.

Support code shown on the printer screen and computer screen.

Medium

15A2

A required FINE cartridge is not installed.

Support code shown on the printer screen and computer screen.

Medium

1890

Shipping tape or setup materials are still attached inside the printer.

Support code shown on the printer screen and computer screen during setup or first use.

Low

2114

The paper size in the print settings does not match the paper size registered on the printer.

Support code shown on the printer screen and computer screen during job start.

Low

5B00

A printer error requiring Canon service has occurred.

Support code shown on the printer screen and computer screen.

High

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