Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1300 returns after the path has been cleared carefully.
- !You cannot remove the jam without forcing parts or opening areas beyond normal user access.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off before clearing the jam from the output slot, cassette feed slot, or inside the printer.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Remove any torn scraps before restarting the job.
- 3
Consumable check
Check the small-paper jam path if you were printing 4x6 or other short media.
Background
What this message usually means
Canon uses support code 1300 on the TS4000 series when a paper jam occurs during printing. The official recovery flow covers jams visible in the paper output slot, the cassette feed slot, or inside the printer.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
Paper is jammed in the output slot or feed path.
A small scrap is still caught inside the printer.
Small-format paper jammed while feeding.
Service
When service or replacement is more likely
- -Canon groups 1300 with nearby jam codes such as 1303, 1304, and 1313.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Canon printer families
Read this next
Helpful guides for this problem
Guide
How to identify your Canon printer family before using an error code page
How to work out the right Canon family first so the code page you open is actually talking about your printer.
Guide
Most common Canon printer error codes and what they usually mean
The Canon printer warnings and support codes that come up most often, and the decisions they usually force first.
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Canon's TS4000 jam page treats 1300 as a paper-jam condition and walks users through clearing the output slot, cassette feed slot, or inside-printer path.
Built from the TS4000-series support-code index and the individual TS4000 pages for the codes below. Canon wording can vary slightly by region, but the meanings are family-level Canon guidance.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: TS4020, TS4025, TS4040, TS4050
Last reviewed: 2026-04-12
Reference: Open reference