Canon TS5000 support code 1401

Can you keep using it?

Contact customer support if any of these apply

!1401 returns immediately after reseating the printhead.
!The carriage or latch does not close normally or the printer will not finish startup.

If the printer still starts normally: Try one careful restart or the first official recovery step, then stop if the same error comes back straight away.

What to check first

Step-by-step checks

1
Consumable check
Turn the printer off before opening the printhead access area.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Consumable check
Reseat the printhead carefully and make sure the latch closes fully.
3
Consumable check
Restart the printer only after the printhead and ink tanks are reinstalled correctly.

Background

What this message usually means

Canon uses support code 1401 when the TS5000 series cannot detect the printhead in a normal installed state. That usually means the printhead is missing, not seated correctly, or was reinstalled without completing the latch and recognition steps cleanly.

Diagnosis

Likely causes

Most common

The printhead is not installed or is not seated fully.

Common

The carriage latch was closed before the printhead was aligned correctly.

Possible

The printer cannot complete the normal printhead recognition check.

Service

When service or replacement is more likely

-Treat 1401 as a printhead installation or recognition problem first, not an ink-level warning.
-Do not force the carriage or printhead if the fit does not feel normal.

Related codes in this family

1403

The printhead may be damaged and Canon treats it as a repair case.

1680

One or more ink tanks are installed in the wrong positions.

B203

A repair-required printer fault occurred and the printer should be powered down.

Source notes

Canon's TS5000-series support-code list places 1401 in the printhead recognition and installation group.

Built around Canon TS5000-series official support-code guidance. Exact wording can vary a little by regional model name and firmware, but the support-code meaning stays close across the family.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: TS5010, TS5020, TS5040, TS5050, TS5051, TS5053, TS5060, TS5070, TS5080, TS5090

Last reviewed: 2026-04-12

Reference: Open reference

1401 - The printhead is not installed correctly or is not being recognized.