Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !1401 returns immediately after reseating the printhead.
- !The carriage or latch does not close normally or the printer will not finish startup.
What to check first
Step-by-step checks
- 1
Consumable check
Turn the printer off before opening the printhead access area.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Reseat the printhead carefully and make sure the latch closes fully.
- 3
Consumable check
Restart the printer only after the printhead and ink tanks are reinstalled correctly.
Background
What this message usually means
Canon uses support code 1401 when the TS5000 series cannot detect the printhead in a normal installed state. That usually means the printhead is missing, not seated correctly, or was reinstalled without completing the latch and recognition steps cleanly.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The printhead is not installed or is not seated fully.
The carriage latch was closed before the printhead was aligned correctly.
The printer cannot complete the normal printhead recognition check.
Service
When service or replacement is more likely
- -Treat 1401 as a printhead installation or recognition problem first, not an ink-level warning.
- -Do not force the carriage or printhead if the fit does not feel normal.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
See also
Related codes in this family
Explore more
More Canon printer families
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Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
Canon's TS5000-series support-code list places 1401 in the printhead recognition and installation group.
Built around Canon TS5000-series official support-code guidance. Exact wording can vary a little by regional model name and firmware, but the support-code meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: TS5010, TS5020, TS5040, TS5050, TS5051, TS5053, TS5060, TS5070, TS5080, TS5090
Last reviewed: 2026-04-12
Reference: Open reference