Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !E-02 returns after one restart.
- !The scanner will not initialize or the error appears every time you power on.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off and back on once before trying to scan again.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check that the scanner lid and glass area are clear before retrying.
- 3
Escalate
If the code returns, stop repeated retries and contact Epson support.
Background
What this message usually means
Epson uses E-02 on the ET-2850 family for a scanner error. The official guidance is to turn the product off and then back on again. If the scanner error continues, the problem is no longer a simple restart issue and Epson support becomes the next step.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The scanner subsystem failed during startup or use.
A temporary control fault interrupted scanner initialization.
The product did not clear a prior scanner state cleanly.
Service
When service or replacement is more likely
- -Treat E-02 as a scanner-side fault rather than an ink, paper, or network issue.
- -If the printer is otherwise printing normally, the scanner half of the device is the part to focus on first.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Epson printer families
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Helpful guides for this problem
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When a printer says paper jam but there isn't one
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Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Epson's ET-2850 product status message table identifies E-02 as a scanner error and recommends turning the product off and then back on again.
Built around Epson EcoTank ET-2850 support guidance and the linked control-panel error-code help for this family. Panel wording can vary slightly across regional ET-28xx variants.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-2800, ET-2803, ET-2805, ET-2850
Last reviewed: 2026-04-12
Reference: Open reference