Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !E-01 returns immediately after restart with no visible jam present.
- !The printer cannot reach ready or shows repeated fatal-error behavior.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off and back on once.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check for visible paper jams before retrying the job.
- 3
Safe first step
If the printer returns ready, test with one page only.
Background
What this message usually means
Epson uses E-01 for a broad printer error on the ET-2980 series. The official first step is to turn the product off and then back on again. If the error continues, Epson says to check for a paper jam; if there is no jam, contact Epson support.
Diagnosis
Likely causes
A serious internal printer fault was detected during startup or printing.
A paper jam or obstruction left the product in an unrecoverable state.
The printer could not clear an internal hardware or transport error.
Service
When service or replacement is more likely
- -This is a restart-first, escalate-second fault rather than an ink or cartridge warning.
See also
Related codes in this family
Explore more
More Epson printer families
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Where to go next
Source notes
Epson's ET-2980 status table identifies E-01 as a printer error and directs users to restart first, then check for a paper jam.
Built around Epson ET-2980 and ET-2980U support guidance plus the linked product status-message table. Panel wording can vary slightly by firmware or regional variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-2980, ET-2980U
Last reviewed: 2026-04-12
Reference: Open reference