Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !E-02 returns after one restart.
- !The scanner will not initialize or the error appears every time you power on.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off and back on once before trying to scan again.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check that the scanner lid and glass area are clear before retrying.
- 3
Escalate
If the code returns, stop repeated retries and contact Epson support.
Background
What this message usually means
Epson uses E-02 on the ET-2980 series for a scanner error. The official guidance is to turn the product off and then back on again. If the scanner error continues, Epson support is the next step.
Diagnosis
Likely causes
The scanner subsystem failed during startup or use.
A temporary control fault interrupted scanner initialization.
The product did not clear a prior scanner state cleanly.
Service
When service or replacement is more likely
- -Treat E-02 as a scanner-side fault rather than an ink or paper issue.
See also
Related codes in this family
Explore more
More Epson printer families
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Where to go next
Source notes
Epson's ET-2980 status table identifies E-02 as a scanner error and recommends turning the product off and then back on again.
Built around Epson ET-2980 and ET-2980U support guidance plus the linked product status-message table. Panel wording can vary slightly by firmware or regional variant.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-2980, ET-2980U
Last reviewed: 2026-04-12
Reference: Open reference