Epson ET-3830 / ET-3850 / L6270 borderless ink pad has reached end of service life

Can you keep using it?

Contact customer support if any of these apply

!The message appears at all, because Epson treats it as a support condition.
!Borderless printing is important enough that you need a planned repair path.

If the printer still starts normally: Try one careful restart or the first official recovery step, then stop if the same error comes back straight away.

What to check first

Step-by-step checks

1
Safe first step
Turn the printer off if Epson's message directs you to stop normal use.
Start with the official recovery step before moving on to parts or deeper servicing.
2
Escalate
Contact Epson support or authorized service.
3
Safe first step
Avoid treating this like a normal maintenance or low-ink reminder.

Background

What this message usually means

Epson shows this message when the borderless-printing ink pad on the ET-3830 / ET-3850 / L6270 family has reached the end of its service life. Epson's official guidance is to turn the product off and contact support, because this is now a stop condition rather than a warning-stage notice.

Diagnosis

Likely causes

Most common

The borderless-printing waste-ink pad has reached its service limit.

Common

The printer's service counter has moved from warning to stop state.

Possible

Heavy borderless-printing use shortened the remaining life of the pad.

Service

When service or replacement is more likely

-This is the stop-stage version of the earlier borderless ink-pad warning.

Related codes in this family

Borderless printing ink pad nearing end of service life

The borderless-printing ink pad is nearing the end of its service life.

Printer error

A printer error occurred and the device should be restarted first.

Source notes

Epson's ET-3830/ET-3850/L6270 status page says the borderless printing ink pad has reached the end of its service life and directs users to contact Epson support.

Built around Epson ET-3830 / ET-3850 / L6270 official status-message guidance. Message wording and button labels can vary slightly by regional model and panel layout, but the underlying meaning stays close across the family.

Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.

Known family variants: ET-3830, ET-3850, L6270

Last reviewed: 2026-04-12

Reference: Open reference

Borderless printing ink pad has reached end of service life - The borderless-printing ink pad has reached the end of its service life and support is required.