Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The message appears at all, because Epson treats it as a support condition.
- !Borderless printing is important enough that you need a planned repair path.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off if Epson's message directs you to stop normal use.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Escalate
Contact Epson support or authorized service.
- 3
Safe first step
Avoid treating this like a normal maintenance or low-ink reminder.
Background
What this message usually means
Epson shows this message when the borderless-printing ink pad on the ET-3830 / ET-3850 / L6270 family has reached the end of its service life. Epson's official guidance is to turn the product off and contact support, because this is now a stop condition rather than a warning-stage notice.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
The borderless-printing waste-ink pad has reached its service limit.
The printer's service counter has moved from warning to stop state.
Heavy borderless-printing use shortened the remaining life of the pad.
Service
When service or replacement is more likely
- -This is the stop-stage version of the earlier borderless ink-pad warning.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming any supply-related wording means the next step is automatically to buy a cartridge, toner, drum, or printhead.
See also
Related codes in this family
Explore more
More Epson printer families
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Helpful guides for this problem
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When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
Epson's ET-3830/ET-3850/L6270 status page says the borderless printing ink pad has reached the end of its service life and directs users to contact Epson support.
Built around Epson ET-3830 / ET-3850 / L6270 official status-message guidance. Message wording and button labels can vary slightly by regional model and panel layout, but the underlying meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-3830, ET-3850, L6270
Last reviewed: 2026-04-12
Reference: Open reference