Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The message remains even though the correct source is loaded properly.
- !The cassette no longer seats or feeds normally.
What to check first
Step-by-step checks
- 1
Consumable check
Load paper in the specified cassette or source.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Confirm the paper source setting matches the media you actually loaded.
- 3
Consumable check
Retry the print job once the paper source is seated correctly.
Background
What this message usually means
Epson uses the Paper out in XX message when the ET-3830 / ET-3850 / L6270 family needs paper loaded in the named cassette or paper source. This is a feed-supply prompt rather than a hardware warning.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
The specified cassette or tray is empty.
The printer is expecting paper from a source that is not loaded.
The paper source was selected incorrectly for the current job.
Service
When service or replacement is more likely
- -This is a paper-supply prompt, not a jam or service-stop message.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Epson printer families
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Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Epson's ET-3830/ET-3850/L6270 status page says Paper out in XX means users should load paper in the specified cassette.
Built around Epson ET-3830 / ET-3850 / L6270 official status-message guidance. Message wording and button labels can vary slightly by regional model and panel layout, but the underlying meaning stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-3830, ET-3850, L6270
Last reviewed: 2026-04-12
Reference: Open reference