Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !E-11 is displayed, since Epson treats this as a support-required condition.
- !The printer is important enough that you need a clean service plan rather than reset experimentation.
What to check first
Step-by-step checks
- 1
Safe first step
Stop trying repeated cleaning cycles.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Escalate
Check Epson support or authorized service options.
- 3
Safe first step
Plan downtime before the printer becomes unavailable for printing.
Background
What this message usually means
Epson uses E-11 when the ink pad needs to be replaced on the ET-4700 and L5190 family. This is a service-life condition rather than a user maintenance step, so Epson directs users to contact support.
Diagnosis
Likely causes
The internal ink pad reached its service limit.
Automatic cleaning and purge cycles filled the waste-ink area over time.
The printer's service counter is now blocking normal use.
Service
When service or replacement is more likely
- -Waste-ink or ink-pad warnings are not the same as low-ink warnings.
See also
Related codes in this family
Source notes
Epson's ET-4700/L5190 status table identifies E-11 as an ink-pad replacement condition and directs users to contact Epson support.
Built around Epson ET-4700 and L5190 official status-message guidance. The same LCD code meanings generally apply across this family, but exact button labels can vary by region and control-panel layout.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-4700, L5190
Last reviewed: 2026-04-12
Reference: Open reference