Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !W-01 keeps returning on clean paper after a careful jam clear.
- !You cannot remove the jam without forcing parts or opening areas beyond normal user access.
What to check first
Step-by-step checks
- 1
Consumable check
Remove the jammed paper carefully and check for torn scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Press the indicated button to clear the warning after the path is clear.
- 3
Safe first step
Restart the printer if the warning does not clear after jam removal.
Background
What this message usually means
Epson uses W-01 when paper is jammed in the ET-4700 and L5190 family. The official guidance is to remove the jammed paper, then press the indicated button to clear the error. If the warning keeps returning, Epson says to restart the printer.
Diagnosis
Likely causes
Paper is jammed in the feed or output path.
A scrap from an earlier jam is still caught in the printer.
The loaded media is skewed, curled, or otherwise feeding badly.
Service
When service or replacement is more likely
- -W-01 is a paper-jam recovery warning, not a deep fatal-error code.
See also
Related codes in this family
Source notes
Epson's ET-4700/L5190 status table routes W-01 through the paper-jam recovery path rather than the deeper fatal-error path.
Built around Epson ET-4700 and L5190 official status-message guidance. The same LCD code meanings generally apply across this family, but exact button labels can vary by region and control-panel layout.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-4700, L5190
Last reviewed: 2026-04-12
Reference: Open reference