Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !W-01 keeps returning on clean paper after a careful jam clear.
- !You cannot remove the jam without forcing parts or opening areas beyond normal user access.
What to check first
Step-by-step checks
- 1
Consumable check
Remove the jammed paper carefully and check for torn scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Press the indicated button to clear the warning after the path is clear.
- 3
Safe first step
Restart the printer if the warning does not clear after jam removal.
Background
What this message usually means
Epson uses W-01 when paper is jammed in the ET-4700 and L5190 family. The official guidance is to remove the jammed paper, then press the indicated button to clear the error. If the warning keeps returning, Epson says to restart the printer.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
Paper is jammed in the feed or output path.
A scrap from an earlier jam is still caught in the printer.
The loaded media is skewed, curled, or otherwise feeding badly.
Service
When service or replacement is more likely
- -W-01 is a paper-jam recovery warning, not a deep fatal-error code.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Epson printer families
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Epson's ET-4700/L5190 status table routes W-01 through the paper-jam recovery path rather than the deeper fatal-error path.
Built around Epson ET-4700 and L5190 official status-message guidance. The same LCD code meanings generally apply across this family, but exact button labels can vary by region and control-panel layout.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-4700, L5190
Last reviewed: 2026-04-12
Reference: Open reference