Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !You want to prevent downtime and the warning is already recurring.
- !The printer is used heavily enough that the warning could become a full stop soon.
What to check first
Step-by-step checks
- 1
Safe first step
Continue printing only if you understand the warning is still active.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Escalate
Plan Epson service before the pad reaches the full replacement condition.
- 3
Escalate
Avoid repeated cleaning cycles because they can shorten the remaining service life.
Background
What this message usually means
Epson uses W-11 on the ET-4700 and L5190 family as a warning-stage ink-pad message. Epson says to contact support, but also notes that printing can continue after the user presses the indicated button. This is a service-planning warning, not a routine low-ink message.
Diagnosis
Likely causes
The internal ink pad has reached a warning threshold.
The waste-ink counter is nearing its service limit.
Heavy cleaning or purge cycles shortened the remaining pad life.
Service
When service or replacement is more likely
- -W-11 is a warning-stage service-life message, not a normal consumables prompt.
See also
Related codes in this family
Source notes
Epson's ET-4700/L5190 status table identifies W-11 as an ink-pad warning and notes that printing can continue after the user acknowledges it.
Built around Epson ET-4700 and L5190 official status-message guidance. The same LCD code meanings generally apply across this family, but exact button labels can vary by region and control-panel layout.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-4700, L5190
Last reviewed: 2026-04-12
Reference: Open reference