Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The message appears at all, because Epson treats it as a support condition.
- !You need borderless printing restored without downtime surprises.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off if Epson's message directs you to stop normal use.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Escalate
Contact Epson support or authorized service.
- 3
Safe first step
Avoid treating this like a standard maintenance or low-ink reminder.
Background
What this message usually means
Epson shows this message on the ET-4950 series when the borderless-printing ink pad has reached the end of its service life. Epson treats this as a stop-stage support condition rather than a simple warning.
Diagnosis
Likely causes
The borderless-printing waste-ink pad reached its service limit.
The printer's service counter moved from warning to stop state.
Heavy borderless-printing use shortened the remaining life of the pad.
Service
When service or replacement is more likely
- -This is the stop-stage version of the earlier borderless ink-pad warning.
See also
Related codes in this family
Explore more
More Epson printer families
Source notes
Epson's ET-4950 series guide says the borderless-printing ink pad has reached the end of its service life and directs users to contact Epson support.
Built around the official ET-4950 series user's guide and related Epson support pages for ET-4950, ET-4955, and ET-4958. Message wording can vary slightly by model and firmware, but the status behavior stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-4950, ET-4955, ET-4958
Last reviewed: 2026-04-12
Reference: Open reference