Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The message remains when the correct source is loaded and seated normally.
- !The cassette no longer feeds or seats correctly.
What to check first
Step-by-step checks
- 1
Consumable check
Load paper in the specified cassette or source.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Confirm the paper source setting matches the media you actually want to use.
- 3
Consumable check
Retry the print job after the paper source is loaded correctly.
Background
What this message usually means
Epson uses Paper out in XX on the ET-4950 series when the specified paper source is empty and needs paper loaded. This is a feed-supply prompt, not a hardware error.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
The specified cassette or source is empty.
The printer is requesting paper from a source that is not loaded.
The selected paper source does not match the actual media arrangement.
Service
When service or replacement is more likely
- -This is a paper-supply prompt, not a jam or service-stop condition.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Epson printer families
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Helpful guides for this problem
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Before ordering a printer printhead or other expensive part
The checks worth doing before you spend real money on a printhead or another printer part that may not solve the fault.
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Epson's ET-4950 series guide says Paper out in XX means users should load paper in the indicated cassette or source.
Built around the official ET-4950 series user's guide and related Epson support pages for ET-4950, ET-4955, and ET-4958. Message wording can vary slightly by model and firmware, but the status behavior stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-4950, ET-4955, ET-4958
Last reviewed: 2026-04-12
Reference: Open reference