Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The printer error message returns after restart with no jam present.
- !The printer never reaches a ready state or repeats the same error.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off and back on once.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check for visible paper jams before retrying the job.
- 3
Safe first step
If the printer returns ready, test with one page only.
Background
What this message usually means
Epson uses this printer error message on the ET-4950 series for a broad printer fault. The official guidance is to power-cycle the printer, check for paper jams, and contact support if the problem remains.
Diagnosis
Likely causes
A serious internal printer fault was detected during startup or printing.
A paper jam or obstruction left the product in an unstable state.
The printer could not recover from its prior error condition.
Service
When service or replacement is more likely
- -This is a broad restart-first Epson fault rather than a simple media or ink prompt.
See also
Related codes in this family
Explore more
More Epson printer families
Source notes
Epson's official ET-4950 series guide says this printer error should be handled with a restart first, then a jam check, then support if it persists.
Built around the official ET-4950 series user's guide and related Epson support pages for ET-4950, ET-4955, and ET-4958. Message wording can vary slightly by model and firmware, but the status behavior stays close across the family.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-4950, ET-4955, ET-4958
Last reviewed: 2026-04-12
Reference: Open reference