Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !ADF jams return immediately on clean, properly loaded originals.
- !The feeder makes abnormal noise or will not pick originals cleanly.
What to check first
Step-by-step checks
- 1
Safe first step
Remove the originals and clear the ADF path fully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Reload a small stack of flat originals aligned squarely in the feeder.
- 3
Safe first step
Retry one short copy or scan job.
Background
What this message usually means
Epson uses ADF paper jam messaging on the ET-5800/5850/5880 family when originals jam during scan, copy, or fax jobs. It usually points to skewed originals, curled originals, or scraps left in the feeder path.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
Originals were loaded skewed in the ADF.
A scrap remains in the feeder path.
Curled, stapled, or mixed originals are not feeding cleanly.
Service
When service or replacement is more likely
- -This is a scan-path problem, not a print-path jam.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Epson printer families
Read this next
Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Epson's ET-5800/5850/5880 guide includes ADF feeding and jam troubleshooting for this family.
Built around Epson's ET-5800/5850/5880 official user-guide status and troubleshooting guidance. Exact wording can vary slightly by firmware and installed options.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: ET-5800, ET-5850, ET-5880
Last reviewed: 2026-04-12
Reference: Open reference