Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !Paper out in XX returns with the correct source loaded properly.
- !The pickup path makes repeated slip noise with no sheet movement.
What to check first
Step-by-step checks
- 1
Consumable check
Reload a small stack of clean paper in the source the printer is currently set to use.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Check the source setting before retrying.
- 3
Safe first step
Align the guides without pinching the sheets.
Background
What this message usually means
Epson uses Paper out in XX on the WF-C5710 and WF-C5790 family when the selected paper source is empty or the printer cannot begin feeding correctly. It is usually a source-loading problem rather than a deeper hardware fault.
Diagnosis
Likely causes
The selected paper source is empty.
Paper is loaded badly, curled, or below the pickup point.
The printer is expecting a different source than the one that was filled.
Service
When service or replacement is more likely
- -Treat this as a paper-source and feed-start check first.
See also
Related codes in this family
Explore more
More Epson printer families
Keep browsing
Where to go next
Source notes
Epson's WF-C5710/WF-C5790 user guide includes source and paper-loading status messages for this family.
Built around Epson's WF-C5710 and WF-C5790 official user-guide status and troubleshooting guidance. Exact wording can vary slightly by firmware and installed options.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: WF-C5710, WF-C5790
Last reviewed: 2026-04-12
Reference: Open reference