Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !The same printer error returns immediately after restart.
- !The printer cannot reach a ready state at all.
What to check first
Step-by-step checks
- 1
Safe first step
Turn the printer off, wait briefly, and power it back on.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Check for visible paper jams or obvious obstructions before retrying.
- 3
Safe first step
Retry one short job only if the printer returns to ready.
Background
What this message usually means
Epson shows this printer error on the WF-C5710 and WF-C5790 family when the machine cannot continue because of a broader hardware or controller fault. The first step is a restart, but repeated returns usually mean the printer needs support rather than more retries.
Before the message
What users usually notice first
Messages like this often appear after the printer fails one of its normal startup, supply, or paper-path checks and cannot return to ready state cleanly.
Diagnosis
Likely causes
A temporary controller or mechanism fault occurred.
The printer resumed from an error state and could not clear it cleanly.
An internal paper, maintenance, or hardware condition stopped normal operation.
Service
When service or replacement is more likely
- -Treat repeated returns as a support case rather than a user-maintenance issue.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
- -Resetting the printer repeatedly instead of treating the message as a likely stop-and-check-support state.
See also
Related codes in this family
Explore more
More Epson printer families
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Helpful guides for this problem
Guide
When a printer says paper jam but there isn't one
What a false paper-jam warning usually points to, from hidden scraps and tray issues to faults that are no longer simple jams.
Guide
How to tell if a printer fault is a cartridge issue or a service issue
How to separate ordinary cartridge or toner trouble from the kind of printer fault that usually points to real service.
Guide
How to find the right printer model family before using error codes
How to match the right printer family or series before trusting an error page that might only be a near match.
Boundary
When to stop troubleshooting and move to support
If the same message returns immediately after one careful recovery attempt or the printer cannot reach ready state, stop there and use the family-specific support path.
Keep browsing
Where to go next
Source notes
Epson's WF-C5710/WF-C5790 user guide includes this LCD printer error in the product status messages and troubleshooting guidance.
Built around Epson's WF-C5710 and WF-C5790 official user-guide status and troubleshooting guidance. Exact wording can vary slightly by firmware and installed options.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: WF-C5710, WF-C5790
Last reviewed: 2026-04-12
Reference: Open reference