Color LaserJet Pro M377 / M477 / M479 series code list
Family-scoped printer codes with severity and the shortest useful meaning line for quick triage.
13.02
Paper is jammed in Tray 1.
13.02.yz Paper is jammed in Tray 1 shown on the printer control panel.
13.03
Paper is jammed in Tray 2.
13.03.yz Paper is jammed in Tray 2 shown on the control panel.
13.08 / 13.09
Paper is jammed in the toner cartridge or fuser area.
13.08.yz or 13.09.yz Paper is jammed inside the printer shown on the control panel.
13.10 / 13.11 / 13.13
Paper is jammed in the output bin path.
13.10.yz, 13.11.yz, or 13.13.yz Paper is jammed in the output bin shown on the control panel.
13.14 / 13.15
Paper is jammed in the duplexer.
13.14.yz or 13.15.yz shown on the control panel during duplex handling.
31.13
Paper is jammed in the document feeder.
31.13.01 or 31.13.02 shown on the control panel during document-feeder use.