Family code list

ENVY 6000 / 6400 series code list

Family-scoped printer codes with severity and the shortest useful meaning line for quick triage.

CodeMeaningSeverityOpen

E0

One or both cartridges are unusable or need attention.

E0 shown on the printer display or in the blinking-lights error flow.

Medium

E2

The loaded paper size does not match the paper settings for the print job.

E2 shown on the printer display or in the blinking-lights error flow.

Low

E4

A paper jam or false paper-jam condition was detected.

E4 shown on the printer display during a paper-jam state.

Medium

E5

The scanner or printer is in an error state and HP routes users through a reset path first.

E5 shown on the printer display or in the blinking-lights error flow.

Medium

E6

A generic printer error is blocking printing and HP directs users through cartridge, firmware, and reset checks.

E6 shown on the printer display.

High

E9

Printer setup or recovery did not complete successfully and the printer may remain offline.

E9 shown on the printer display during setup or recovery state.

High

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