Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !ADF jams return immediately on clean, properly loaded originals.
- !The feeder makes abnormal noise or will not pick originals cleanly.
What to check first
Step-by-step checks
- 1
Safe first step
Remove the originals and clear the ADF path fully.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Safe first step
Reload a small stack of flat originals aligned squarely in the feeder.
- 3
Safe first step
Retry one short copy or scan job.
Background
What this message usually means
Lexmark uses a dedicated automatic document feeder jam workflow on the XC4342 family when originals jam during scan or copy jobs. It usually points to skewed originals, curled originals, or scraps left in the ADF path.
Diagnosis
Likely causes
Originals were loaded skewed in the ADF.
A scrap remains in the feeder path.
Curled, stapled, or mixed originals are not feeding cleanly.
Service
When service or replacement is more likely
- -This is a scan-path problem, not a print-path jam.
See also
Related codes in this family
Explore more
More Lexmark printer families
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Where to go next
Source notes
Lexmark's XC4342 support videos include a dedicated automatic document feeder jam workflow for this family.
Built around official Lexmark user-guide and support-video guidance for the C4342 and XC4342 family. Exact jam headers and consumables wording can vary slightly by model and installed options.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: C4342, XC4342, XC4352
Last reviewed: 2026-04-12
Reference: Open reference