Can you keep using it?
Can you keep using it?
Contact customer support if any of these apply
- !232.02 returns after a full jam clear and clean paper reload.
- !The printer shows a repeated jam pattern that suggests a sensor or feed hardware fault.
What to check first
Step-by-step checks
- 1
Consumable check
Clear the entire paper path and remove any hidden scraps.
Start with the official recovery step before moving on to parts or deeper servicing.
- 2
Consumable check
Verify the paper matches Lexmark's recommended media.
- 3
Safe first step
Reload the affected tray so the stack sits squarely.
Background
What this message usually means
Lexmark uses 232.02 when paper jams during duplex printing and reaches the input sensor earlier than expected. The official guidance is to clear the full paper path, verify the paper type, and check for skewed loading.
Before the message
What users usually notice first
Messages like this often appear after a hidden paper-path interruption, tray setup issue, or a small obstruction that is easier to miss than a full visible jam.
Diagnosis
Likely causes
Paper jammed during a two-sided print cycle.
The sheet hit the input sensor too early in the duplex path.
The paper tray was loaded with skew or unsupported media.
Service
When service or replacement is more likely
- -Use Show areas on the panel if available to help locate the jam.
Avoid wrong turns
Common misreads of this message
- -Treating the message like a confirmed failed part instead of a support clue about which system has stopped the printer.
- -Assuming no physical path issue exists just because no full sheet is visible at first glance.
See also
Related codes in this family
Explore more
More Lexmark printer families
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Helpful guides for this problem
Boundary
When to stop troubleshooting and move to support
Use the message once to classify the problem, then move to support if the printer still cannot return to ready after the first safe checks.
Keep browsing
Where to go next
Source notes
Lexmark's CS/CX 310/410/510 duplex-jam article says 232.02 happens when paper arrives at the sensor earlier than expected during a duplex job.
Built around official Lexmark support pages for the CS/CX 310/410/510 family. Code behavior can still vary slightly by exact model, installed options, and firmware generation.
Printer error codes can vary a little by firmware, region, and exact model variant. Use this guide as a family-level starting point and stop if the next step would require disassembly or service-mode changes.
Known family variants: CS310, CS410, CS510, CX310, CX410, CX510
Last reviewed: 2026-04-12
Reference: Open reference